top of page

Frequently Asked Questions

Here are some answers to the questions you may be asking yourself about Oltem. 

If this is still not helpful, you can also shoot us an e-mail to info@oltem.net !

How much money do the indigenous artisans make by collaborating with Oltem?

At Oltem we split our finances in revenue by 30/30/30.

Which means the indigenous artisans make 30% of revenue. The following 30% goes to Operational Costs which include marketing, photography, taxes, shipping supplies etc. The final 30% of revenue go to Oltem's team of coordinators and founder and designer Tatiana. 

How do you ensure that the indigenous artisans receive a fair 30% of the revenue?

We ensure fair compensation for indigenous artisans through transparent and formalized agreements. They receive 30% of the total revenue generated from jewelry sales.

What kinds of jewelry products are available, and do they reflect the cultural heritage of the artisans?

Our jewelry products are a unique blend of contemporary designs and craftsmanship, reflecting the rich cultural heritage of the artisans we work with. We offer a wide range of pieces, including necklaces and earrings more items ill be added to our collection soon!

Can you provide more information about the back office operations and how the 30% allocated to it contributes to the business?

The 30% allocated to back office operations covers essential expenses such as quality control, marketing, shipping, and administrative tasks. It ensures the smooth functioning of the business and supports the ethical production and distribution of our jewelry.

Are there any specific initiatives or programs in place to support the indigenous artisans beyond fair compensation?

Unfortunately as of now, we are unable to provide initiatives or programs to the community. It is however, one of our goals to create a program for children in the near future and with your support we will be able to.

What steps do you take to ensure the quality and authenticity of the jewelry products?

We maintain strict quality control standards throughout the production process. All products go through rigorous inspections by the owner herself to ensure quality, authenticity, and craftsmanship.

Can you share more about the ethical and sustainable practices in your supply chain, including material sourcing?

We are dedicated to ethical and sustainable practices. We source materials responsibly and prioritize eco-friendly production processes to minimize our environmental footprint. We use minimal and non-plastic materials in the shipping and gifting packages. 

Do you have any partnerships or collaborations with indigenous communities or organizations to further your ethical mission?

Yes, we collaborate with indigenous communities and organizations to support their initiatives, cultural preservation, and economic development.

What is the pricing range for your jewelry products, and how does it compare to market standards?

Our pricing is competitive and reflects the quality and craftsmanship of our products. We aim to provide affordable, ethically made jewelry.

How can I be confident that my purchase will directly benefit the indigenous artisans you work with?

Your purchase directly contributes to the livelihood of the indigenous artisans, as 30% of the revenue goes to them. We maintain transparency in our financial practices and report on the impact of our business on these communities.

Is there a return or exchange policy in case I'm not satisfied with my purchase?

Yes, we have a customer-friendly return and exchange policy in which the customer pays the shipping fee for a returned order. If you are not satisfied with your purchase, please contact us at info@oltem.net, and we will assist you with the return or exchange process to ensure your satisfaction.

Shipping and Handling

In this section we answer common asked questions about shipping handling and return policies. 

What is the typical processing and shipping time for orders?

Our typical processing time is 1-3 business days. Shipping times vary depending on your location, but we aim to get your order to you as soon as possible.

Do you offer expedited shipping options for customers who need their jewelry quickly?

Yes, we offer expedited shipping options for customers who need their jewelry quickly. You can select your preferred shipping method during the checkout process.

Is there a tracking system for orders so customers can monitor the status of their shipment?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number, allowing you to monitor the status of your shipment.

What is the estimated delivery time for standard shipping within the country (USA) ?

The estimated delivery time for standard shipping within the country is typically 3-5 business days, but this can vary depending on your location.

For international orders, how long can customers expect to wait for their jewelry to arrive?

International shipping times vary by destination. On average, international orders may take 7-14 business days to arrive. However, it's important to consider customs and local postal services in your country.

Are there any delays or considerations customers should be aware of, especially during busy seasons or due to global events?

During busy seasons or global events, there may be slight delays in shipping due to increased demand or unforeseen circumstances. We will do our best to keep you informed about any potential delays and provide updates on your order's status.

Do you offer any options for free shipping or shipping discounts on larger orders?

Yes, we often offer free shipping for orders above a certain amount. You can check our website for the latest promotions and shipping discounts.

Can customers request specific shipping carriers or methods to better suit their preferences?

Yes, we offer various shipping carriers and methods for customers to choose from during the checkout process, so you can select the one that best suits your preferences.

What happens if my order is delayed or lost during shipping?

If your order is significantly delayed or lost during shipping, please contact our customer support e-mail at info@otlem.net, and we will investigate the issue and work towards a resolution, which may include a replacement or refund.

Is international shipping available to all countries, or are there restrictions on where you can ship your jewelry?

We ship to many countries worldwide. However, there may be certain restrictions or limitations based on international shipping regulations. Please e-mail us at info@oltem.net to find out if we ship to your country. 

For Questions not in this List please e-mail us at info@oltem.net

bottom of page